RESPONSIBILITIES

• Responsible for the smooth running operation of Sales & Marketing Department,
• Maximize the total revenue / income from time to time by promoting and up selling products
• Build up good relationship with all customers
• Build up very strong network account and business market opportunity
• Handle guest complaints, guest enquiry and to follow up with them. Make sure that corrective action is carried out immediately.
• Attend Management Meetings and all scheduled meetings.
• Submit weekly sales call report to director of sales & Marketing
• Update all sales call report on daily basis and this includes updating of highlight and feedback from client.
• Be able to follow commands from director of Sales & Marketing fully
• Give staff instruction and guidance on a regular basis.
• Ensure all guests receive the best and fastest service with up-to-date information.
• Reports any potential markets or business opportunity to Director of Sales & Marketing
• Reports action plan to Director of Sales & Marketing (Weekly Report)

PLANING AND ORGANIZATION

• All Sales Calls must be pre-planned and scheduled. A weekly itinerary must therefore be submitted every Monday to the Director of Sales Manager
• Sales Call is conducted by sales manager, sales & marketing manager

SALES CALLS MAY BE CONDUCTED FOR ANY OR ALL OF THE FOLLOWING REASONS:

• To prospect a new client
• To present the product to a new client
• To present product updates to an existing client
• To re-qualify an existing client
• To actively solicit business or additional business
• To do follow up and to gain client commitment
• To gather data for an expected event

WORKING RELATIONS

• Ensure close co-ordination with all other departments of the company.
• Maintain a close relationship with all Sections and Department Head to ensure smooth operation.
• Familiar with all emergency procedure regarding fire, accident, medical emergency, etc.

GUEST RELATION

• Improve on guest service standards build up more relationship
• Ensure staffs attend to residents’ request immediately.
• Ensure all staff carries out the company’s rule and regulations, policies and procedures.
• Always refer to the Sales & Marketing Director or General Manager when in doubt.
• Communicates effectively with guests, clients, government officials and other important individuals to ensure satisfaction in service and product.

THE PERSONAL BUSINESS PLAN AND ACTION PLAN

• The Personal Business Plan will be initiated and accomplished by each Sales Manager and Sales Executive as below :
• Market Analysis
• New Client Opportunities
• Personal Targets for Account Acquisition
• Action Plan